Contact us

If you would like to comment on any aspect of the Mental Health Online website or service, wish to ask us a question, provide feedback or make a complaint, you can contact us via:

  • Feedback Form (anonymous feedback can be given using this method)
  • Writing to us at:

NeTC Clinical Manager
National eTherapy Centre
Swinburne University of Technology
H99, PO Box 218
Hawthorn Victoria 3122
Australia

Our business hours are Monday - Friday 9am - 5pm AEST (we are not open on National and Victorian public holidays) and will be unable to respond to your query outside these hours.

We welcome any feedback and will endeavour to get back to you within 3 business days of receiving your contact if you have requested a response.

For more information about our Feedback and Complaints process click here.

Please be aware we are not a crisis support service, please don't use these methods for contact if you need immediate assistance.


If you are in distress, having thoughts of harming yourself or in the event of an emergency, we strongly recommend that you seek immediate assistance. You can contact Lifeline on 13 11 14 (available 24 hours a day, 7 days a week) or access other crisis services here if you are living in Australia.

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Last Updated : 16-Jun-2021