About the e-PASS
Important update: The e-PASS will be removed from the Mental Health Online website and no longer available to complete after 31 August 2025. The Online Psychological Assessment (ePASS) has supported thousands of users in better understanding their mental health and guided them to suitable treatment options at Mental Health Online. As we continue to improve the user experience, the ePASS will soon be phased out and replaced with a more modern, flexible approach to self-reflection and guidance. If you’re planning to complete the assessment or want to learn more about what’s changing, you’ll find everything you need in the FAQs below.
The Online Psychological Assessment (e-PASS) is an optional aspect of the Mental Health Online website designed to screen for a range of psychological conditions including anxiety, depression, panic and substance use disorders. The e-PASS has been developed through expert consensus and questions are based on the Diagnostic and Statistical Manual of Mental Disorders (Fourth Edition - Text Revision) (DSM-IV-TR).
The e-PASS is a self-assessment which asks questions about mental health and lifestyle factors and based on your responses, provides a summary of the symptoms you may be experiencing as well as suggestions for which Mental Health Online programs may be helpful. If the e-PASS determines that you would benefit from supports beyond the Self Help and Therapist Assisted Programs offered by Mental Health Online, it will provide alternate suggestions.
The e-PASS can take between 25-60 minutes to complete and must be finished in one sitting. Any progress will be lost if you exit the page before finishing all questions.
As a self-assessment, the e-PASS is not diagnostic and is not intended as a substitute for a clinical assessment provided by a mental health professional. If, at any time, you believe the assessment does not meet or address your needs or raises concerns about your overall health, you are advised to seek the services of a qualified health care professional.
Please note the information collected by the e-PASS includes personal information such as your medical and mental health history and after completion is classed as health data. Health data is required by Commonwealth Law to be stored securely and retained for a period of 7 years before being destroyed. For more information about what data we collect, why we collect it, how we store data and how you can access it, please see the Privacy Statement on our website.
e-PASS will be removed August 31, 2025 - FAQ
What is the e-PASS?
The Online Psychological Assessment (e-PASS) is an optional aspect of the Mental Health Online website designed to screen for a range of psychological conditions including anxiety, depression, panic and substance use disorders. It typically takes 25-60 minutes to complete.
When will the e-PASS be removed?
The e-PASS self-assessment tool will be removed from our Mental Health Online platform after 31 August 2025. From September 1, 2025, it will no longer be accessible to complete.
Can I still use the e-PASS before it’s removed?
Yes! You’re welcome to complete the e-PASS and we recommend doing it soon so you have time, remember it can take up to 60 minutes to complete. After August 31, 2025, you won’t be able to complete the assessment.
How do I access the e-PASS?
Register for a Mental Health Online account, once logged in you’ll be able to access the e-PASS via your dashboard.
How do I save my e-PASS results?
After you complete the e-PASS, your results will be saved to your account and can be downloaded as a PDF.
Can I still access my results after August 31?
If you completed the e-PASS before August 31, your PDF results will remain available on your dashboard after the e-PASS is removed. We recommend that that you download the PDF to your personal device.
Can I complete the e-PASS more than once?
No, the e-PASS can only be completed once per account. Once submitted, your results will remain available in your dashboard.
Why is it being removed?
We’re updating the way we help users reflect on and explore their mental health. The e-PASS has supported thousands of users over the years, but we’re now working on a new, more flexible approach that better meets current needs.
Will a new assessment tool be available?
We’re currently working on a new way for users to be guided to programs or supports may suit them best. While the new tool won’t be available right away, we’ll keep you updated via the website.
Can I still access MHO programs without doing the e-PASS?
Absolutely. You can register and begin programs on Mental Health Online without using the e-PASS.
What happens to the information I submitted in the e-PASS?
Your personal data is protected by our existing privacy and data security policies. We will not keep or use your e-PASS results for any other purpose.
Where can I get help or ask questions?
If you have any questions about this change or need support, please contact us at [email protected]