About the e-PASS
Important update: The e-PASS is no longer available
Our Online Psychological Assessment (e-PASS) was retired in August 2025.
To explore which of our programs might be a good fit for you, please visit our program page.
e-PASS will be removed August 31, 2025 - FAQ
What is the e-PASS?
The Online Psychological Assessment (e-PASS) is an optional aspect of the Mental Health Online website designed to screen for a range of psychological conditions including anxiety, depression, panic and substance use disorders. It typically takes 25-60 minutes to complete.
When will the e-PASS be removed?
The e-PASS self-assessment tool will be removed from our Mental Health Online platform after 31 August 2025. From September 1, 2025, it will no longer be accessible to complete.
Can I still use the e-PASS before it’s removed?
Yes! You’re welcome to complete the e-PASS and we recommend doing it soon so you have time, remember it can take up to 60 minutes to complete. After August 31, 2025, you won’t be able to complete the assessment.
How do I access the e-PASS?
Register for a Mental Health Online account, once logged in you’ll be able to access the e-PASS via your dashboard.
How do I save my e-PASS results?
After you complete the e-PASS, your results will be saved to your account and can be downloaded as a PDF.
Can I still access my results after August 31?
If you completed the e-PASS before August 31, your PDF results will remain available on your dashboard after the e-PASS is removed. We recommend that that you download the PDF to your personal device.
Can I complete the e-PASS more than once?
No, the e-PASS can only be completed once per account. Once submitted, your results will remain available in your dashboard.
Why is it being removed?
We’re updating the way we help users reflect on and explore their mental health. The e-PASS has supported thousands of users over the years, but we’re now working on a new, more flexible approach that better meets current needs.
Will a new assessment tool be available?
We’re currently working on a new way for users to be guided to programs or supports may suit them best. While the new tool won’t be available right away, we’ll keep you updated via the website.
Can I still access MHO programs without doing the e-PASS?
Absolutely. You can register and begin programs on Mental Health Online without using the e-PASS.
What happens to the information I submitted in the e-PASS?
Your personal data is protected by our existing privacy and data security policies. We will not keep or use your e-PASS results for any other purpose.
Where can I get help or ask questions?
If you have any questions about this change or need support, please contact us at [email protected]